Frequently Asked Questions
Everything you need to know about your TOZO experience.
How do I pair my TOZO earbuds with my device?
To pair your earbuds, remove them from the charging case simultaneously; they will enter pairing mode automatically. Open your device's Bluetooth settings and select the TOZO model name to complete the connection.
What is your return policy for electronic items?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of the delivery date.
How long does shipping take for domestic orders?
Most domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
Are TOZO earbuds water-resistant?
Many of our models feature IPX8 waterproof ratings, which means they can withstand immersion in water up to 1 meter deep for 30 minutes. Please check your specific model's specifications for exact ratings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
Do TOZO products come with a warranty?
Yes, all TOZO products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship. You can also register your product on our site for extended support.