Returns & Exchanges

At TOZO, we stand behind the quality of our audio and smart device technology with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure your experience remains seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number along with the email address used during purchase to begin the process.

• 2.
  Package Your Device

  Place the item in its original packaging, ensuring all accessories, charging cables, and manuals are included to qualify for a full refund.

• 3.
  Ship to TOZO

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned unit, your refund will be processed to your original payment method or your replacement will be dispatched within 3-5 business days.